West Lawn Memorial Park

I arrived 30 min early to set up the table for moms service. The staff greeted me, were very pleasant, professional and compassionate. My observations are as follows... The set up of chairs were covered by an ugly, fur like material that was 30+ years old, the same material was used to cover the box that covered the hole for the urn box. The small amount of dirt from the hole, was in 2 buckets with a role of artificial turf draped over it, looked very tacky, the whole presentation was not professional in appearance and obviously needs an update. They asked me if I would like a 4, 6 or 8'" table and table cloth and I accepted. I asked them to place the table over the buckets and the table cloth covered that eyesore about 70%. After setting the table, staging it with the beautiful vault, urn, 2 vases of flowers, homemade masks, obituary cards and gift boxes for her family, it looked pulled together and more professional. I strongly recommend that someone in your organization, purchase proper chair covers in simple and elegant white or black and design a set up that is much more esthetically pleasing, by removing the buckets of dirt, until the family is ready to place the vault and urn in the open hole. The box that covers the hole, also needs a complete redo and updated! This is a service that we have paid for and should be as beautiful and eye pleasing to those who attend the service. Once again, Wendy and the staff was very accommodating and did their job to meet my concerns about the appearance of the space. In the future, as we have many family members buried there, I will make sure that we make our set up expectations met by communicating exactly what we want it to look like. Thank you again to the staff, we truly appreciate your efforts and professionalism.

Very pleasent