Romero Funeral Home and Cremations - Denver

Eva Santovena was our funeral director for my mothers services and she is a compassionate, empathetic and just all around amazing. Eva handled our most difficult time with the most care and walked my sister and I every step of the way. I can't thank you enough for having this individual on your staff.

Our first meeting with Angelica went well, and I was told to send over my brother’s obituary so it could be posted right away—which I did immediately. Two days went by with no response, and the obituary was still not posted. I followed up via email and finally received a reply that simply said, “His obituary is up. Here’s the link.” I then sent another email with a question, and unfortunately, never received a response. After waiting several more days, I followed up again and ended up having to call and ask to speak with someone else. Only then did I receive a reply—and that email included a comment stating, “I heard you called and were upset,” which made me feel dismissed and uncomfortable. At that point, I truly regretted choosing this funeral home. But since everything had already been paid for and our out-of-town family had made travel plans for the Saturday service, I felt I had to move forward. The night before the service, I was filled with anxiety. I didn’t feel like the funeral director had been responsive or kind, and I was concerned about how that might affect the service. Then we met Raul—and everything changed. Raul was an absolute blessing. From the moment we arrived, he put us at ease. He was kind, genuine, patient, and extremely professional. He guided us through the entire process with compassion, and his calming presence made a world of difference. One person can truly change an experience—and Raul did that for us. The positive far outweighed the negative. My family couldn’t stop speaking highly of him, and I know my brother would have been proud of the beautiful and memorable service we were able to have. Thank you, Raul. You helped us through one of the hardest days of our lives, and we are forever grateful.

All the staff were very compassionate and helpful during such a difficult time for me and my family. One is never ready to say goodbye to a loved one but, I definitely recommend Romero Funeral Home to assist in final arrangements.

Romero Funeral Home staff were compassionate, kind and professional. A huge thank you to Eva, as she set up arrangements for our mother. Thank you, Eva.